68% drop in disciplinary procedures in FPG Foods’ Western Cape stores
Industry
Quick Service Restaurants
Company size
1,500
Recruiting focus
Restaurant Team Members
Before working with JOBJACK, FPG struggled with a manual recruiting process that relied on paper CVs being dropped off at stores
A lack of store-level specific tools to assess the suitability of candidates, and insufficient controls to prevent biased hiring practices. This resulted in long recruiting lead times and a high proportion of poor hires, leading to high staff turnover.
FPG Foods owns 56 KFC restaurants across the Western Cape and Gauteng, and expanded with an additional 5 KFC restaurants in the UK. FPG started using the JOBJACK Platform in February 2022, and switched on the JOBJACK Assessment Battery in February 2024.
Before working with JOBJACK, FPG struggled with a manual recruiting process that relied on paper CVs being dropped off at stores, a lack of appropriate tools to assess the suitability of candidates, and insufficient controls to prevent biased hiring practices. This resulted in long recruiting lead times and a high proportion of poor hires, leading to high staff turnover.
FPG turned on the JOBJACK Assessment Battery for all their Western Cape stores in early 2024, and also implemented integrated risk and credit checks for all potential hires via the JOBJACK Platform.
After using JobFIT™ to hire their best FIT employees and streamlining their recruitment, FPG saw significant improvement in key HR metrics.
Since hiring for JobFIT™ and integrated checks were implemented vs. the previous year:
38% reduction in total terminations
58% reduction in abscondment
44% reduction in dismissals
68% reduction in the rate of disciplinary procedures
“We’ve seen that the longer our team members work for us, the better our stores perform - so better hiring that results in lower staff turnover is a huge win for our business.”
Hennie Niemand
HR Executive
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