Improved customer experience for Refinery
Industry
Fashion Retail
Company size
1092 employees, 182 stores
Recruiting focus
Sales Assistants
Before JOBJACK, relied on email and word-of-mouth to hire
Refinery's recruitment methods made it hard to keep track of the candidates being hired, with many hiring managers giving preference to friends and family to save time. This manual process also meant it typically took 2–4 weeks to fill a role, which sometimes left staffing gaps, and impacted on the customer experience in stores.
An improved customer experience with JOBJACK hires
Refinery’s in-store brand ambassadors are an important part of their brand experience, so finding the right JobFIT™ store assistants is crucial to creating a great experience for customers in their stores.
Refinery has seen significant improvements in its recruiting process since switching to JOBJACK:
Much bigger talent pool, with an average of 1,265 applicants per job
Faster hiring, with some roles filled in as little as 1.12 days
A standardised recruiting process that is equitable and fair to all applicants
This improved recruiting process ensures better quality sales assistants are hired to support the Refinery brand experience, and has also had a positive impact on key HR metrics:
10% reduction in terminations
Significant reduction in terminations due to misconduct
“With JOBJACK, we’re seeing a much bigger and broader pool of applicants for each vacancy, giving us more options to choose from in finding the right fit for Refinery. And we’re also able to fill vacancies much faster than before - the recruiting process with JOBJACK is just so much quicker.”
Zainab Gamieldien
Operations HR Manager
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