34% faster hiring and fewer terminations at Smollan

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34% faster hiring and fewer terminations at Smollan

34%

Faster hiring

33%

Cost saving

68%

Reduction in terminations

Industry

Retail Sales & Merchandising

Company size

29,000

Recruiting focus

Merchandisers

The inefficient and costly before

Before JOBJACK, Smollan relied on a large internal recruitment team and a heavily manual hiring process to recruit merchandisers and sales assistants. Non-role specific assessments were managed by an international provider, while risk checks could take up to two weeks to complete.

The process created bottlenecks, slowed down hiring, and limited visibility into recruitment performance across business units. Hiring delays sometimes impacted operational delivery, while increasing recruitment costs and inconsistent candidate quality, which added further pressure on the hiring and store teams.

The JOBJACK enabled results

Smollan implemented JOBJACK across all South African business units to hire for role-specific FIT and to automate their store-level hiring process.

Using JOBJACK’s assessment battery to hire for JobFIT™, integrated risk checks, automated document collection and reporting, Smollan was able to streamline recruitment workflows while giving their hiring teams better visibility into performance and bottlenecks.

The mobile-first platform also made it easier for candidates to access and complete the hiring process, helping Smollan fill roles significantly faster.

The FIT-first hiring impact

The impact extended beyond faster hiring. Within the first six months, Smollan saw a significant reduction in terminations, particularly misconduct-related cases amongst merchandisers hired through JOBJACK.

The business also improved operational efficiency by reducing risk check turnaround times from two weeks to under 48 hours, while leveraging recruitment reporting to continuously optimise hiring performance across teams.

Overall, Smollan achieved faster hiring, lower recruitment costs, improved candidate quality, and better visibility across its national recruitment operations.

“Our recruiting process is so much easier to manage with JOBJACK. We have detailed reporting on all jobs down to a business unit and line manager level, making our recruiting process a lot more transparent, and allowing us to address bottlenecks quickly.